Refund & Cancellation Policy

1. Charges and billing units

Wallet funds pay for delivered services. Calls are billed in 30-second increments of answered usage at your applicable rate; see Terms & Conditions for rates and worked examples. Number rental, renewals, add-ons and applicable taxes are separate where disclosed. Your agreed organization rates take precedence over public standard rates.

2. Which balances may be refunded

• Unused paid funds: you may request a refund of unused prepaid money. Eligibility is verified against the original payment, usage, outstanding charges and any earlier refund or dispute; the displayed wallet total is not by itself proof of refundable cash.
• Consumed usage: charges for services already delivered are normally non-refundable. Report billing errors, duplicate charges or a disputed service for investigation; this does not remove statutory remedies.
• Promotional, signup and referral rewards: complimentary credits are service credits, not cash paid by you, and have no cash refund value unless an express offer states otherwise.
• Manual adjustments: eligibility depends on their source. A correction restoring your own paid funds is assessed as paid money; a goodwill or promotional adjustment is not automatically refundable cash.
• Reseller transfers: a wallet allocation between reseller and customer is not itself a payment to the platform by the customer. Your seller verifies the underlying purchase and handles its customer refund. Platform refunds to a reseller do not automatically settle the reseller’s liability to customers.
• Number rental and add-ons: consumed rental periods and disclosed, already-incurred non-recoverable provider charges are normally non-refundable. Unused or incorrectly charged amounts are reviewed against the applicable order and provider terms.

3. Request and processing

Contact your seller with the registered email, workspace, payment/order reference, amount and reason. Do not send card numbers, PINs or payment passwords. We will reconcile payments and usage and explain approval, any lawful disclosed deductions, or the reason for refusal.

Approved platform refunds are normally processed to the original payment method within 5–7 business days after approval; bank or payment-network posting may take longer. Any alternative payment route requires verification and agreement. Applicable tax corrections and legally permitted deductions will be explained rather than assumed for every refund.

4. Failed or duplicate payments

If funds were debited but the wallet was not credited, or a payment appears duplicated, share the payment references for reconciliation. A pending payment is not automatically a duplicate. Bank reversal times vary; we will check the provider status and arrange correction or an eligible refund without promising that every failed payment reverses automatically within a fixed period.

5. Cancellation and closure

You may stop using the service and request closure, subject to any expressly agreed contract commitments. Stop scheduled activity, disable Auto-Recharge and cancel its mandate in Billing, and release or cancel rented numbers before renewal through the available controls or support. A payment already initiated or a service already delivered may still be payable.

Cancellation does not automatically refund the wallet or erase records. Request an eligible unused-funds refund separately. See the Privacy Policy for deletion requests, financial record exceptions and backup handling.

Operator, privacy requests & grievances

Platform brand: Veytrix AI
Legal operator: Contact us for the contracting entity’s confirmed details.
Business address: Hyderabad, Telangana, India. Full business address pending confirmation.
Privacy / grievance contact: Contact the support team to reach the responsible privacy / grievance representative.
contact@veytrixai.com

For a request or complaint, include your workspace or the business that contacted you, the relevant date and a description. We may need to verify authority before sharing records. If a response does not resolve your concern, reply to the same correspondence with “Grievance escalation” and the earlier reference, requesting review by the responsible representative. Applicable statutory complaint rights remain available.

White-label customers should also use the seller’s legal and grievance details on their order or invoice. These platform details do not replace the reseller’s identity.