Email support
Setup help, billing questions and account issues. Available on every plan, including before you have topped up.
contact@veytrixai.comHelp centre
Something not working? Start here.
A calling platform fails at inconvenient times — mid-campaign, on a Friday, with four hundred numbers still queued. Here is how to reach us, and what you can fix faster yourself.
Documentation
Step-by-step setup, architecture and troubleshooting. Most “how do I” questions are answered faster here than we can reply.
Read the docsSystem status
If something is broken for everyone, this page says so before our inbox can. Check it before writing in.
Check statusEnterprise & sales
Multi-team rollouts, custom quotas, procurement and security review. Enterprise workspaces get a named contact.
Talk to the teamBefore you write in
Six things that are faster to fix yourself
These come up constantly and none of them need us.
Batch stopped halfwayThe wallet emptied mid-run and dialling stopped.Billing → wallet balance
Calls not dialling at allThe campaign is outside its calling window.Agent → calling window
Agent replies too slowlyThe silence window is set longer than it needs to be.Agent Setup → Response Latency
Agent talks over the callerThe same window is set too short.Agent Setup → Response Latency
Ratings missing on callsNo rating template is assigned to the agent.Agent → rating template
What to include
- The call ID — on any row in Call History.
- Roughly when it happened, with the timezone you are quoting.
- What you expected versus what happened. “The agent hung up after the second question” is actionable; “it did not work” is not.
- The agent name, if it is specific to one agent.
What each plan gets
Email support and the full documentation are on every plan. What changes with the tier is onboarding depth and response priority — self-serve on Starter, guided on Growth, hands-on for Enterprise rollouts. The comparison table spells out which is which.
Two things we do that people do not ask for
We will review your agent prompt. Send one and we will tell you what will break on a real call — usually a question that is ambiguous out loud, or a missing instruction for the caller who says something unexpected.
We will resolve a billing question to the exact call. Every call carries its own cost and duration, so “this month looks wrong” is answerable rather than arguable. Refund and cancellation policy.