Providers & Subprocessors

1. Calling and AI services

• Plivo — telephony, phone numbers, call routing and related call metadata/audio; recording copies may also be held under provider settings.
• Sarvam — speech recognition and synthesis where selected; audio and text needed for the configured speech service.
• Cartesia — speech synthesis or recognition where selected; text and audio needed for those features.
• Google Gemini — language-model conversation, generation and analysis where configured; prompts, relevant conversation content and supplied context.
• OpenAI, Deepgram and ElevenLabs — supported provider credentials/integrations; applicable text or audio is sent only if a feature uses the configured provider.
• Groq and Mistral — assistant integrations where enabled; chat messages and context supplied to that assistant.

2. Payments, infrastructure and communications

• Cashfree — payment, mandate and refund processing; payer/order and transaction information. Its independent payment obligations may differ from a processor acting only on customer instructions.
• Amazon Web Services S3 / compatible customer storage — recordings, knowledge files and other uploaded objects where configured. Amazon SES — transactional and invitation email where configured, including recipient and message content.
• Configured application, database and queue hosts — application traffic, stored workspace records and operational job data. The repository includes Vercel web hosting and Fly.io server configuration; the actual database host and all processing regions must be confirmed for the deployment.
• Sentry — error monitoring if enabled, including diagnostic context attached to errors.
• Google sign-in, configured SSO identity providers and Google Sheets exports — account authentication or exported records when those integrations are used. Customer-selected webhooks and WhatsApp/Meta integrations receive the information sent through enabled workflows.

3. Customer-managed services and locations

A reseller or customer may provide its own provider credentials, email sender, storage bucket or export destination. Those services operate under that party’s provider contract and selected settings; revoking a key does not delete copies already sent. Platform and customer-managed copies may need separate deletion requests.

Processing may occur in India and other countries according to the specific service, account and region. No universal India-only, zero-retention or no-training guarantee applies to this inventory. Confirm retention, training controls, locations and transfer arrangements for each enabled AI and infrastructure service through your seller before sending restricted information.

4. Updates and enquiries

Review this inventory with the Privacy Policy and Data Processing Terms. For an enabled-provider list, region information, a change concern or a copy-handling question, contact the privacy address below and identify your workspace and feature. Material provider changes affecting customer processing follow the applicable processing agreement.

Operator, privacy requests & grievances

Platform brand: Veytrix AI
Legal operator: Contact us for the contracting entity’s confirmed details.
Business address: Hyderabad, Telangana, India. Full business address pending confirmation.
Privacy / grievance contact: Contact the support team to reach the responsible privacy / grievance representative.
contact@veytrixai.com

For a request or complaint, include your workspace or the business that contacted you, the relevant date and a description. We may need to verify authority before sharing records. If a response does not resolve your concern, reply to the same correspondence with “Grievance escalation” and the earlier reference, requesting review by the responsible representative. Applicable statutory complaint rights remain available.

White-label customers should also use the seller’s legal and grievance details on their order or invoice. These platform details do not replace the reseller’s identity.